Delete your account

You can delete your own chats, documents and workspaces on the website at any time. To delete the whole account, let us know by email (service@regai.tw).

Tell us to delete your account

Email service@regai.tw from the email address you sign in with, saying you want your account deleted. If you sign in with Google or LINE, include the account's email address or display name so we can find it.

Before you email us

• Cancel your subscription: if you are still on RegAI Pro or MCP Pro, cancel it first in Manage billing.
• Keep what you need: export RegAI Editor documents to Word, and copy or export answers. Deleted content can't be recovered.
• Groups:
  • If you are the Owner, the Group's chats and documents are deleted too, and no Member can access them any more.
  • If you are a Member, your membership ends, but what you wrote stays in the Group, marked as a former member. See Remove Members, leave, delete.
• MCP: the account's API keys and connected apps stop working.

For how long data is kept after deletion, see the Privacy Policy.